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Email Id

info@smartfixsolutions.com

Phone Number

1800-419-0202

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Refund Policy

Refund Policy

At SmartFix Solutions, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be approved for appliance-related services.

Service Refund Eligibility

Refunds may be considered only under the following conditions:
  • The appliance issue remains unresolved after service completion.
  • The customer provides valid proof showing that the reported issue still exists.
  • The complaint is reported within the specified service support period.

Verification Process

Before processing any refund request:
  • Our support team may schedule a re-inspection of the appliance.
  • Customers may be asked to provide images, videos, invoices, or other supporting proof.
  • Refund approval will depend on technical verification by our team.

Non-Refundable Situations

Refunds will not be provided in the following cases:
  • New issues unrelated to the original complaint
  • Damage caused after service completion
  • Improper handling, voltage fluctuations, water damage, or misuse
  • Service cancellation after technician visit
  • Delay caused due to unavailable spare parts
  • Customer refusal of recommended repair procedures

Spare Parts & Material Charges

Charges for installed spare parts or consumable materials may not be refundable once used or installed unless found defective during verification.

Refund Processing Time

Approved refunds will be processed within 7–10 business days through the original payment method or another suitable mode decided by the company.

Cancellation Policy

Customers may cancel service requests before technician dispatch without additional charges. Cancellation after technician dispatch or inspection may include a visiting or inspection fee.

Company Rights

SmartFix Solutions reserves the right to approve, reject, or partially process refund requests based on service history, verification results, and policy conditions.

Contact Us:

For any queries regarding these Terms & Conditions, please contact:
Email: info@smartfixsolutions.com
Phone: 1800 419 0202